Privacy
Why should I read this notice?
This notice explains how we at Infentre collect, use and protect your information. You should read it if you are, or want to become a customer.
What information do you collect about me?
When you sign up for Infentre, we collect your e-mail address and password and organisation name. With your consent, we will use cookies and similar technologies to collect information about your browser and your IP-address. You can find more information about that in the section about cookies below.
You are responsible for handling information about your data that you enter into Infentre. When you pay for your Infentre services, your payment information is collected directly by one of our payment service providers, Stripe (https://stripe.com). We do not have access to your payment information.
How will you use my information?
We use your information to give you access to the Infenter platform and to send you e-mails about changes or technical issues that may affect platform performance. With your consent:
- We use the information collected by cookies and similar technologies to analyze how you use our platform with the aim to improve our technical support by resolving technical issues faster and more effectively.
- We e-mail you information about the Infentre service, such as notifying you about new or improved features.
- We send you reminders, for example when you have not used the service a while.
Syncing email interactions with Facebook and Google
When we collect information about your customers email interactions we take extra steps to make sure that we do not collect more in formation than we need, as an example we do not store the IP-address of the user opening the email.
How long do you keep my information?
We erase information about how you use our platform on an ongoing basis. We keep this information no longer than 3 years.
We will erase your information immediately after you cancel your Infentre account.
With whom do you share my information?
Technical service providers
The Infentre platform is built on top of several cloud services. We have to share your information with those services to make Infentre work. These services include:
- Google Cloud Platform: Most of your information is processed here and based in Europe.
- Sendgrid: Our e-mail provider. Delivers all e-mails sent from the Infentre platform or its users.
Marketing service providers
With your consent, we share some of your information, mostly usage data that contains as little information as possible about you, with the following marketing services:
- Google: We use Google Analytics to collect usage statistics for our website. We share your IP-address and device fingerprint.
- Facebook: We share information about the fact that you are using our website. Facebook uses that information to show you ads. You can hide these ads by changing your Facebook settings
Where do you keep my information?
We keep your information at one of Google's datacenters near your location. If you are a member of an organization within the EU, your data will reside in one of Google's datacenters in the European Economic Area. For technical reasons, we may transfer your data to countries outside the European Economic Area. When this is the case, we use appropriate safeguards, namely the European Commission’s standard contractual clauses and Privacy Shield.
What about cookies?
Cookies are small text files that websites store in your web browser when you visit them. Our website uses cookies for verifying your identity and remembering your preferences and settings. The table below explains the cookies we use and why.
| Domain | Name | Purpose |
|---|---|---|
| .facebook.com | fr | Collects data for displaying ads on Facebook. This cookie expires after 3 months. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Which rights do I have?
Access: You can request a copy of the information that we hold about you.
Correction: We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Erasure: You can demand that we erase your information. We are not allowed to erase information about you that the law requires us to keep.
Data portability: You can ask us to transfer your information from our IT environment to another, either to another company’s or your own. This does not apply to information about you that the law requires us to keep.
Withdrawing consent: You can withdraw your consent for sharing your usage data or receiving marketing information at any time. You can do that by sending an e-mail to hello@infentre.com
Complaints: You can lodge a complaint with us or your local data protection authority at any time.
How can I exercise my rights?
Individual: If you would like to exercise any of the above rights, please contact your organization. Since your organization is responsible for your information, Infentre needs to have the permission of your organization to help you exercise your rights.
Admins: If you would like to exercise any of the above rights, please email or write to us at the following address: hello@infentre.com. If you would like to lodge a complaint with your local data protection authority, please contact the authority directly.
Changes to this policy
We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 2019-10-28.
How to contact us
We employ a Data Protection Officer who is responsible for all data protection issues inside Infentre. If you have any questions about this policy, how we use your information, or your data privacy rights, please contact our Data Protection Officer. You can do that under the following address:
Infentre
Malmskillnadsgatan 32
111 51 Stockholm, Sweden
E-mail:hello@infentre.com